Useful Information

Getting to Rwanda

The main airport in Rwanda is Kigali International Airport. It is located 10 km east of the center.

Kigali currently receives direct flights from Nairobi, Entebbe, Bujumbura, Addis Ababa, Kilimanjaro, Brazzaville, Douala, Libreville, Mombasa, Mwanza, Brussels, Amsterdam, Dar es Salaam, Istanbul, Johannesburg, Juba, Lagos, Lusaka, Doha and Dubai.

It is also possible to take a bus from neighboring countries.

Getting around Kigali

Short distances within the city can be travelled either on foot or by taxi. Taxi services are readily available at any hotel.

Motorcycle taxis (taxi moto) are the most popular in Kigali as it is the most cost-effective way to get around. Laws require taxi motos to wear identifiable jerseys and helmets, and that they carry an extra one for their clients at all times. Most drivers speak basic English or French.

‘Matatus’ are white with green or yellow minibuses that travel across the country. Rwanda has a good local transportation system for inter-region connectivity, and has plenty of well- maintained and modern minibuses, some of which offer WIFI.

Private cars and drivers can be also hired in Kigali, if considering driving from Kigali to other provinces of Rwanda.

Vaccination

Yellow Fever is a current risk in Rwanda due to the outbreaks taking place in the region. It is recommended that all travelers over the age of 9 months receive this vaccine. This is also important for travelers who will continue on to other EAC countries since Uganda, Tanzania and Kenya all require yellow fever vaccinations as well.

Water

It is not recommended to drink tap water during your time in Rwanda. It is important to stick to bottled water.

Plugs & Voltage

Electricity in Rwanda is 230 Volts. Please be sure to carry with you a multiple travel adapter.

Telephone & SIM cards

Pay as you go SIM cards and phones are available in most major retailers around Kigali. There are also multiple phone registration kiosks and stands around the city where you may purchase and register SIM cards.

Below are the major mobile phone network operators in Rwanda

Please ensure your phone is unlocked.

Money

Rwanda’s currency is the Rwandan Franc (Rwf). It is best to arrive in Rwanda with US dollars or Euros in cash, which can be exchanged either at the airport or at any FOREX bureau or bank. The most useful bank branch would be the Banque de Kigali, which offers cash advances on credit cards and also accepts travelers’ cheques, which is not possible outside of Kigali.

There are ATMs throughout Kigali that are accessible to visitors.

Credit cards are accepted in some upmarket restaurants and hotels, but it is best to confirm prior to ordering.

Bureaux de Change (FOREX Bureaus) are mostly located in Kigali and can offer a slightly better exchange rates than most banks.

All banks and most bureaux de change are closed on Sundays, and on the last Saturday of every month until 11:00 am for the national day of community work, “UMUGANDA”.

Weather

Rwanda can be visited and enjoyed any time of the year.

Temperatures average around 24°C (75°F), except for in the higher mountain areas where it ranges from 10°C to 15°C (50°F to 60°F).

The dry season which lasts from mid-May to mid-October, is the best time to track, hike and mountain climb, however, it is not as “green” as the wet season, which spans the other half of the year.

Wet Season: mid-October to mid-May.

The Northeast has a lot more rain due to the volcanoes being covered in rainforest. Karisimbi (the highest peak in Rwanda at 2,507 meters) is usually covered with snow.

Emergency contact details

Rwanda is safe. We do recommend that you exercise normal caution, as you would at home, when travelling in our country.

Police

  • Rwanda National Police (RNP) operates 24 hours a day and can help in case of an emergency.
  • Toll free call: 112
  • Contact Police headquarters on phone number: 0788311110 /4/5
  • The same numbers can be used if outside Kigali. All these numbers can be called using a mobile phone.

Ambulance

  • SAMU – Toll Free number 912

Fire

Fire services are provided by Rwanda, National Police 24 hours a day and 7 days a week

  • Mobile: 0788311120 | 08311224 |
  • Tel: 0252570195